Support Policy Page

Customer Support Policy -Mekades

1. Support Hours:

We’re here to help Mon-Sun, 10am to 8pm

2. How to Reach Us

WhatsApp [0594186702] - fastest response

Email: support@mekadesgh.com

Phone:0594186702

Live Chat: Bottom right on website mekadesgh.com

3. Response Time

1. Pre-sales questions: Within 2 hours during working hours

2. Order tracking/installation: Within 4 hours

3. Service/repair issues: Within 24 hours. We’ll connect you with brand service center same day

4. What We Help With

- Order status, delivery, installation booking

- Product specs, warranty claims, user manuals

- Complaints, refunds, returns

- Connecting you to brand authorized service centers for repairs

5. Warranty & Service

All appliances come with brand warranty. For repairs, we coordinate pickup + escalate with brand service team. We don’t do repairs ourselves to keep warranty valid.

6. No Support For

Issues caused by voltage fluctuation, improper installation, physical damage, or use against manual.